Improving the Hotel Guest Experience [PODCAST] – RunTriz
In this series of podcasts we talk to the influencers shaping the future of the hospitality and tourism industry. In an increasingly competitive marketplace that has recently seen the rise of companies such as Airbnb, the hospitality industry is experiencing squeezed margins and potential disruption from many facets.
In this episode, we speak to David Millili, CEO of Runtriz, a company that aims to help hotels enhance guest experiences, drive revenues and increase repeat customers through a set of digital tools. Having previously worked across various segments of the hospitality industry ranging from managing multiple hotels and serving as a professor at New York University, he also acts as an advisor to a range of companies disrupting the hospitality sector.
Specifically, we discuss some of the key challenges in running successful hotels, the opportunities presented by certain technologies in improving the guest experience and how hotels can remain competitive in today’s marketplace.