LSE London Alumni & Friends

Improving the Hotel Guest Experience [PODCAST] – RunTriz


Podcast: Download

In this series of podcasts we talk to the influencers shaping the future of the hospitality and tourism industry. In an increasingly competitive marketplace that has recently seen the rise of companies such as Airbnb, the hospitality industry is experiencing squeezed margins and potential disruption from many facets.

In this episode, we speak to David Millili, CEO of Runtriz, a company that aims to help hotels enhance guest experiences, drive revenues and increase repeat customers through a set of digital tools. Having previously worked across various segments of the hospitality industry ranging from managing multiple hotels and serving as a professor at New York University, he also acts as an advisor to a range of companies disrupting the hospitality sector.

Specifically, we discuss some of the key challenges in running successful hotels, the opportunities presented by certain technologies in improving the guest experience and how hotels can remain competitive in today’s marketplace.

Marco Kogler

Marco Kogler

Managing Director at KGL&Partners
Marco is an LSE student specialising in organisational change and strategic innovation. After leading the LSE Consultancy Society and successfully transforming it into the UK’s largest student-led consulting network, he co-founded KGL&Partners, a boutique consulting firm focusing on innovation, operational improvement and growth through the implementation of digital tools and brand communication strategies for businesses in the luxury hospitality, tourism and commercial real estate industry.
Marco Kogler

Latest posts by Marco Kogler (see all)

Mandeep Metharu

Mandeep Metharu

Chair at LSEAAL
Mandeep graduated with a law degree (LLB 2010) from the LSE and is presently the Chair of the LSE Alumni Association London (LSEAAL). Previously, Mandeep co-founded Medbiomarkers, a consultancy helping accelerate early stage medical research, playing a key role in forming and helping fund raise $16.6M for an international Autism Consortium. He now supports promising growth companies and venture funds focused in sectors ranging from life sciences, space and education.
Laurence Woods

Laurence Woods

Freelance audio editor and producer with a fast turnaround, professional quality production of any audio file. Advising, editing, composing original intro music and post production of the LSEAAL new series of podcasts. Helping organisations present the highest quality of audio output to their listeners.

Post a Comment